This Refund and Cancellation Policy is operated by Saleo Siam Co., Ltd. (Tax ID: 0105568001021), officially registered at 3 Soi Lat Phrao 52, Wang Thonglang, Bangkok 10310, Thailand. This policy applies to all orders placed on Flowers-Bangkok.com.
Last Updated: June 2026.
- Perishable Goods Policy (Fresh Flowers)
All fresh flowers, flower arrangements, and bouquets sold on our website are perishable goods. Due to their nature, they are excluded from standard 7-day or 14-day return policies.
Once an order has been crafted by our florists or dispatched for delivery, it cannot be returned, exchanged, or fully refunded unless there is a clear error on our part (e.g., completely wrong item delivered, or severely damaged flowers upon arrival). - Quality Claims and Evidence
We take pride in the freshness of our products. If you or the recipient receive flowers that are damaged, wilted, or do not match your order standards, you must report the issue to our support team via WhatsApp, LINE, or Email within 24 hours of delivery.
To qualify for a partial refund, full refund, or a free replacement bouquet, you MUST provide clear photographic or video evidence of the flowers immediately upon receipt. Claims submitted after 24 hours from the delivery time cannot be accepted. - Special Policy for Money Bouquets (Cash Bouquets)
For orders that include real cash attached to the flower arrangement (Money Bouquets), the following strict security and fraud-prevention rules apply without exception:
Identity Verification (KYC): For any order where the cash value attached exceeds 5,000 THB, Flowers-Bangkok reserves the right to request proof of identity (ID card or Passport matching the credit cardholder’s name) before processing the order.
Non-Refundable Cash Component: Once the cash component has been withdrawn, prepared, and integrated into the bouquet, the cash amount is strictly non-refundable via online payment reversals.
Chargeback and Fraud Protection: In the event of an online payment dispute or chargeback request initiated by the buyer after delivery, Saleo Siam Co., Ltd. will immediately forward the delivery logs, photos, signed delivery receipts, and verified ID data to local law enforcement (Royal Thai Police) and our legal department to investigate potential financial fraud and money laundering. - Order Cancellations
Standard Orders: You can cancel your order and receive a full refund if you notify us at least 48 hours before the scheduled delivery time. Cancellations made between 24 and 48 hours before delivery are eligible for a 50% refund. Cancellations made less than 24 hours before delivery are non-refundable.
Peak Season Orders: For deliveries scheduled during high-demand holidays (Valentine’s Day, Mother’s Day, Christmas, New Year), cancellations must be made at least 3 days in advance to receive a full refund. - Delivery Issues & Wrong Address
It is the sender’s responsibility to ensure that the recipient’s address and phone number are correct.
If our courier arrives at the location and cannot find the address, or if the recipient cannot be reached by phone, the bouquet will be brought back to our workshop.
Fresh flowers cannot be re-delivered the next day in perfect condition. If you request a second delivery attempt on the next day, you will be charged for the cost of fresh replacement flowers and the new delivery fee. No refunds are issued for failed deliveries due to incorrect contact details provided by the buyer. - Refund Processing Time
Once a refund is approved by our management, the funds will be credited back via the original payment method (Stripe or Bank Transfer).
Credit card and payment gateway refunds usually take 5 to 10 business days to appear on your statement, depending on your bank’s processing times.