This Privacy Policy describes how Saleo Siam Co., Ltd. (Tax ID: 0105568001021), officially registered at 3 Soi Lat Phrao 52, Wang Thonglang, Bangkok 10310, Thailand, collects, uses, and shares your personal information when you visit or make a purchase from Flowers-Bangkok.com.
We respect your privacy and process personal data in compliance with the Personal Data Protection Act (PDPA) of Thailand and international data protection standards.
Last Updated: June 2026.
- Information We Collect
When you place an order or visit our website, we collect two types of information:
Buyer Information: Name, billing address, shipping address, payment information (processed securely through encrypted gateways), email address, and phone number.
Recipient Information: Name, delivery address, phone number, and any custom message you request to include with the flowers. You warrant that you have obtained the recipient’s consent to provide their details to us for delivery purposes.
Device Information: IP address, web browser, time zone, and cookies to optimize your shopping experience. - How We Use Your Personal Information
We use the collected data to fulfill orders placed through the website, including:
Processing your payment information, arranging for shipping/courier delivery, and providing you with invoices or order confirmations.
Communicating with you regarding your order status or support requests.
Screening our orders for potential risk or fraud (especially for high-value orders and Money Bouquets).
Complying with applicable laws and financial regulations in Thailand. - Sharing Your Personal Information
We share your Personal Information with third parties ONLY to help us operate our business and fulfill your orders, specifically:
Payment Gateways: We share necessary data with trusted secure payment processors (such as Stripe or PayPal). We do not store credit card details on our servers.
Delivery Couriers: We share the recipient’s name, address, and phone number with local delivery drivers or partner florist networks to ensure correct delivery.
Legal Compliance: We may share your information to comply with applicable laws and regulations, to respond to a subpoena, or to cooperate with the Royal Thai Police in cases of suspected payment fraud. - Data Retention and Security
When you place an order through Flowers-Bangkok.com, we will maintain your Order Information for our financial and taxation records for the period required by Thai law, unless and until you ask us to delete this information.
We implement strict administrative, technical, and physical security measures to protect your personal data against unauthorized access, loss, or alteration. - Your Rights
Depending on your location, you may have the right to access the personal information we hold about you, to request that it be corrected, updated, or deleted, or to object to its processing. If you wish to exercise these rights, please contact us via our official email or WhatsApp details listed on the Contacts page. - Changes to This Policy
We may update this privacy policy from time to time in order to reflect changes to our business practices or for other operational, legal, or regulatory reasons.